Agency Banking Product Officer

JOB PURPOSE:

Agency Banking Support Officer is charged with acquiring and managing the Agent network in Rwanda for Ecobank’s products and services.  He will work as a member of a team of dedicated staff to cover the whole country in a manageable size – areas/regions. Agents would sell distribute bouquet of Ecobank products – Deposits, Withdrawals, Remittances, Bills, and Cards subject to the country’s regulatory tolerance. This is a supporting role requiring the development of distribution outlets in Rwanda. The role is accountable for the growth and development of the agency network in Rwanda.

The holder will also have the responsibility of ensuring compliance with local legal and regulatory requirements as well as Ecobank Group policies and procedures. Ensure Agency recruitment, selection, and fraud proof deployment. Branding agent locations with approved toolkits and guide against all known agency vulnerabilities.

KEY RESPONSIBILITIES:

• Support the effective implementation of Affiliates’ Agency acquisition and management
• Ensures that standard documents, controls, and monitoring measures are in place and complied with the Group policies and country’ regulations: (KYC and KYA, Agency Banking activity reports, internal controls, audits, etc.)
• Sales activities and reporting (active rate, number, and value of transactions)
• Support operating model optimization in line with market and growth opportunities
• Review process flows to a unique customer experience on agency channels
• Performance Reporting
• Suspicious Transactions Reporting
• Report on competition and marketing activity. Submits fit to market solutions
• Achieve set agent network in the country as agreed with Line Manager.
• Own the yearly plan budget for sales in acquired agents’ locations.
• Build a culture of productivity, efficiency, customer-service excellence, and employee pride through effective teamwork strategy.
• Ensures sound and prudent teamwork in accordance with statutory, regulatory, and group governance requirements and bringing this to bear on Agent Channels.
• Fosters strong relationships for inter-departmental cooperation and dependency in achieving product sales in Agent network.
• Accept coaching and guidance from supervisor in achieving set targets.
• Delivery of project within agreed cost and timescale milestones