Different job positions at ITM Africa Ltd

9 Positions at ITM Africa Ltd Deadline 6, 13/06/2021

1. Sales Agent at ITM Africa Ltd: (Deadline 13 June 2021)

ROLE

As the Sales agent, you will be in charge of answering to customers’ and prospects’ inquiries as well as managing the company’s online presence.

What you will do:

As the Sales Agent, your key responsibilities and deliverables will include:

1. Sales and Customer Support (30%) 1. You will manage first contact with clients effectively

2. You will welcome and introduce effectively and professionally Reading Technology products to customers

3. You will actively sell and convince customers to purchase Reading Technology products

4. You will attend to and solve customer inquiries and complaints

5. You will perform any other sales activity in assistance to the Sales Executive

6. Digital Marketing (60%)

1. You will manage company’s digital marketing activities such advertisements, marketing collaterals and web site.

2. You will answer and consult all inquiries/complaints of online customers

3. Propose the implementation, adaptation or development of tools in order to optimize / boost the visibility of the company on the internet,

4. Manage the company’s social media accounts and ensure that company information and products are circulating through social media.

5. Administration (10%)

1. You will ensure the daily management of office activities such as correspondence, phone calls, filing, documentation, copies, printing, etc.

You will be the right fit if:

1. You have a bachelor’s degree in any Business related filed.

2. You have 2 years’ experience in sales and/or customer service

3. You have excellent knowledge of B2C sales speech/techniques

4. You are proficient in Microsoft Suite (Excel, Word, …)

5. You have a sense of autonomy and responsibility

6. You have good interpersonal skills

7. You are customer-oriented

8. You can speak fluently English, French and Kinyarwanda.

You can apply by Application Form to fill in our application form. The deadline for receiving applications is June 13th, 2021.

Please note that we will only contact short-listed candidates.

CLICK HERE TO APPLY

2. Sales Executive at ITM Africa Ltd: (Deadline 13 June 2021)

ROLE

As the Sales Executive you will be charge of ensuring the satisfaction of our corporate clients as well as generating new leads.

What you will do:

As the Sales Executive, your Key Responsibilities and deliverables will include:

1. Clients Relationship (30%)

You will manage the relationship with clients and suppliers.
You will develop creative strategies to retain existing clients.
You will manage all correspondence and communication with clients effectively (emails, phone calls, meetings, etc)
You will ensure client satisfaction and attend to their queries.

2. Business development/Client Acquisition (50%)

You will ensure revenue generation with existing and new clients.
You will research, prospect, and qualify new business opportunities.
You will identify sales strategies with a view of establishing actionable insights to enhance sales and business profits.
You will provide market best practices and trends in order to keep the business ahead of other players and securing a significant market share.

3. Operations (20%)

You will oversee all sales operations including the drafting of tender documents when needed.
You will manage and coordinate with suppliers to ensure compliance with clients’ requirements and deadlines.
You will ensure the seamless process of customer orders (preparation, processing, delivery, invoicing, etc.) in collaboration with the concerned team members.

You will be the right fit if:

You have a bachelor’s degree in any Business related filed.
You have at least 3 years’ experience in sales
You are business-oriented and results-driven.
You have good interpersonal skills.
You can adapt and be on the look-out for new ideas.
You can work independently and take initiatives.
You can speak fluently English, French and Kinyarwanda.

You can apply by Application Form to fill in our application form. The deadline for receiving applications is June 13th, 2021.

Please note that we will only contact short-listed candidates.

CLICK HERE TO APPLY

3. Magasinier at ITM Africa Ltd: (Deadline 6 June 2021)

MAGASINIER-Ad

Nous recherchons un Magasinier, pour gérer les magasins « Matières Premières / Article de Conditionnement, Quarantaine, et les Produits Finis ».

Les responsabilités :

Réceptionner, vérifier et proprement ranger les matières premières ;
Approvisionner la production ;
Intégrer le Produit Fini en stock ;

Expédier le Produit Fini à la bonne destination.

Qualification Et Expérience :

Nationalité rwandaise ;
Un BAC+2 en Logistique ;
Une expérience de minimum 2 ans en tant que magasinier et dans une industrie pharmaceutique est un plus ;
Une bonne connaissance de l’utilisation de l’application « ERP» ;
Une bonne connaissance du français et de l’anglais.

Vous pouvez postuler par formulaire de demande pour remplir notre formulaire de demande. La date limite de réception des candidatures est le 06 juin 2021.

Veuillez noter que nous ne contacterons que les candidats présélectionnés.

CLICK HERE TO APPLY

4. Production preparer at ITM Africa Ltd: (Deadline 6 June 2021)

PRODUCTION PREPARATOR-Ad

We are looking for a Production Preparator, to ensure the weighing, preparation and packaging of all the pharmaceutical specialties of the site in accordance with operating procedures and internal procedures

Responsibilities :

Ensure the weighing and implementation of raw materials by monitoring the manufacturing parameters;
Ensure ongoing “IPC” controls;
Check the condition of equipment (cleaning, qualification, etc.) before use.
Ensure the filling and secondary packaging of manufactured products, equipment and utilities

Qualification And Experience:

Rwandan nationality;
A BAC + 3 in Chemistry;
A minimum of 5 years’ experience as a preparer in a pharmaceutical industry;
Good knowledge of “IPC” control;
A good knowledge of French and English.

You can apply by application form to complete our application form. The deadline for receipt of applications is June 13, 2021.

Please note that we will only contact shortlisted candidates.

5. Quality Insurance Manager at ITM Africa Ltd: (Deadline 13 June 2021)

QUALITY ASSURANCE MANAGER-Ad

We are looking for a Quality Assurance Manager, to improve the quality of our products and services.

Responsibilities :

Set up a quality assurance system to meet the 3 mechanisms: Accreditation, Evaluation and Audit.
Provide technical support for audits and regulatory inspections.
Drafting and revision of working documents (Site master file, Quality manual, technique, procedure, specification, etc.)
Process deviations, Changes, Controls, Derogations, the Annual Product Review, and deviation sheets.
Ensure compliance with good manufacturing practices and the Quality system implemented by plant personnel.
Train teams in the quality approach
Define and monitor the implementation of corrective actions and preventive actions
Carry out field investigations and the treatment of major and critical deviations.
Ensure that finished products are clearly manufactured and controlled according to defined written procedures.
Manage the implementation of all validation activities: validation of the manufacturing process; cleaning validation; qualification of equipment and utilities; validation of the computer system.

Qualification And Experience:

Rwandan nationality;
A BAC + 5;
A minimum of 5 years experience as Quality Manager in the pharmaceutical industry and registered in Rwanda;
A good knowledge of French and English.

You can apply by application form to complete our application form. The deadline for receipt of applications is June 13, 2021.

Please note that we will only contact shortlisted candidates.

CLICK HERE TO APPLY

6. Quality Insurance Manager at ITM Africa Ltd: (Deadline 13 June 2021)

QUALITY ASSURANCE MANAGER-Ad

We are looking for a Quality Assurance Manager, to improve the quality of our products and services.

Responsibilities :

Set up a quality assurance system to meet the 3 mechanisms: Accreditation, Evaluation and Audit.
Provide technical support for audits and regulatory inspections.
Drafting and revision of working documents (Site master file, Quality manual, technique, procedure, specification, etc.)
Process deviations, Changes, Controls, Derogations, the Annual Product Review, and deviation sheets.
Ensure compliance with good manufacturing practices and the Quality system implemented by plant personnel.
Train teams in the quality approach
Define and monitor the implementation of corrective actions and preventive actions

Carry out field investigations and the treatment of major and critical deviations.
Ensure that finished products are clearly manufactured and controlled according to defined written procedures.
Manage the implementation of all validation activities: validation of the manufacturing process; cleaning validation; qualification of equipment and utilities; validation of the computer system.

Qualification And Experience:

Rwandan nationality;
A BAC + 5;
A minimum of 5 years experience as Quality Manager in the pharmaceutical industry and registered in Rwanda;
A good knowledge of French and English.

You can apply by application form to complete our application form. The deadline for receipt of applications is June 13, 2021.

Please note that we will only contact shortlisted candidates.

CLICK HERE TO APPLY

7. B2C Sales Agent at ITM Africa Ltd: (Deadline 13 June 2021)

As the B2C Sales Agent, you will be responsible of the acquisition of new clients in his area of assignment. You will contribute to the development of subscriber satisfaction and the increase of the customer base. You will ensure to provide guarantee quality standards in the execution of all tactical and strategic commercial actions related to development, the implementation of the pipeline.

What you will do:

– Prospecting the customers of their POP:

Create and feed a file of prospects.
Follow and process a file of Backlogs (spontaneous prospects) that can be entrusted to him.
Follow the prospecting plans of his supervisor.
Raise the survey reporting elements to share with his Manager.
Suggest to his Manager strategies to boost sales.
Participate with his team to commercial events to boost sales.

– Development of the subscriber base:

Sale of subscription formulas.
Popularization of eligibility information in its area of assignment.
Proceeds to raise cash from sales.
Proceeds to raise unsold stocks at its Manager.

– Subscriber loyalty and satisfaction:

Management of service acts for subscribers, such as resubscription, contract modification, etc.
Collection of complaints and aspirations from customers in order to raise them.

– Participation in the day-to-day operation of the re-subscription point (when it is detached):

Participation in the management of the Box’s stocks.
Maintenance of the merchandising of the re-subscription point according to the instructions given.
Contribution to the operation of the various multimedia equipment where applicable.
Maintenance of the re-subscription point (storage, maintenance of cleanliness during the day).

You will be the right fit if:

You have Bachelor’s degree in Business Administration, BIT, Marketing, or any related field.
You have significant experience of at least 2 years in a similar position within a Solar or Telecom company;
You have marketing or communication background within a Distribution or Telecom Industry;
You have good expertise in communication and interpersonal skills;
You have the following core skills: Integrity, Ambitious, Team spirit, problemsolving skills;
You are proficient in Microsoft Office (Excel);
You can speak fluently English, and Kinyarwanda, French is a plus.

You can apply by Application Form to fill in our application form. The deadline for receiving applications is June 13th, 2021.

Please note that we will only contact short-listed candidates.

CLICK HERE TO APPLY

8. B2C Sales Supervisor at ITM Africa Ltd: (Deadline 13 June 2021)

As the B2C Sales Supervisor, you will be responsible of the acquisition of new clients in his area of assignment. You will ensure the contribution of your team to the development of the satisfaction of the customers and to the increase of the customer base by valuing the offers and products.

What you will do:

Management of a team:

Induction of new sales agents in the sales process.
Conduct door-to-door sales (recruitments and activations) by Sales Agents.
Daily morning briefing and weekly meeting facilitation for tune-ups.
Provide daily and periodic coaching of Sales Agents for good communication about products and services.
Collect from sales agents the complaints and aspirations of customers to trace them.
Supervise the prospection of the market and competitive intelligence with his team.
Monitoring of individual and teams’ performances.
Tracking individual variable parts

Application of commercial policy:

Involve his team in commercial activities to boost sales.
Mobilize the team to gather public impressions of the current campaign during sales talks (vendor speech).

Operational Management of Sales Agents:

Follow-up of the application of the procedures (attendance, ethics, discipline, etc.)
Ensure the daily deposit of sales receipts and inventory control
Ensure the proper use of equipment and tools (vehicle, vest, uniform, flyers, etc.) Sales Agents performance tracking:
Daily analysis of sales agent KPIs and feedback to Head of B2C Sales.
Proposal of corrective actions and commercial animation plans.

You will be the right fit if:

You have Bachelor’s degree in Business Administration, BIT, Marketing, or any related field.
You have significant experience of at least 4 years in a similar position within a Solar or Telecom company;
You have marketing background within a Distribution or Telecom Industry;
You have good expertise in communication and interpersonal skills;
You have the following core skills: Integrity, Ambitious, Team spirit, problemsolving skills;
You are proficient in Microsoft Office (Excel and Word);
You can speak fluently English, and Kinyarwanda, French is a plus

Workspace Customer Support at ITM Africa Ltd: (Deadline 13 June 2021)

WORKSPACE CUSTOMER SUPPORT-A

We are currently hiring for a Google Technical Support Company based in Kenya for a remote work position as Workspace Customer Support.

As the Workspace Customer Support, you will remotely work with the HQ in Kenya by assisting our customers with technical problems when using our products and services. You will be responsible include resolving customer queries, recommending solutions, and guiding product users through features and functionalities. You should be familiar with Workspace platform.

What you will do:

Create and implement plans to increase market share.
Responsible for project implementation (deployment and migration), training and support of Workspace for clients.
Coordination of changes in line with change management policies established in the client environment.
Responds quickly to incidents and requests submitted to the service desk, providing resolution in a complex and fast-paced business environment.

Be a technical point of contact to test, plan and deploy new features and updates released by Google.
Review the current customer infrastructure and make recommendations for optimizing their use of Workspace.
Provide documentation and knowledge transfer to other teams and team members.
Perform other job-related duties.

You will be the right fit if:

You have Bachelor’s degree in Business Administration, Marketing, or any related field.
You are familiar with the Google Workspace platform.
You have good knowledge of large customer groups support;
You have good communication and interpersonal skills;
You have the following core attributes: curiosity, open-mindedness, Team spirit, and responsiveness;
You have a sense of autonomy and responsibility;
You are able to work under little supervision and multi-task;
You are able to adapt and be on the lookout for new ideas;
You can speak fluently French, and English.

You can apply by Application Form to fill in our application form. The deadline for receiving applications is June 13th, 2021.

Please note that we will only contact short-listed candidates.

CLICK HERE TO APPLY